{"id":19291,"date":"2025-12-23T09:02:58","date_gmt":"2025-12-23T06:02:58","guid":{"rendered":"https:\/\/www.plymood.gr\/returns-policy\/"},"modified":"2026-10-26T19:26:04","modified_gmt":"2026-10-26T16:26:04","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/www.plymood.gr\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><b>WITHDRAWAL, RETURNS &amp; EXCHANGES POLICY<\/b><\/p>\n<h2><b>General Information<\/b><\/h2>\n<p>The online store <b>plymood.gr<\/b> is operated by <b>Chli Eirini <\/b>and strictly complies with Greek and European consumer protection legislation.<\/p>\n<h3><b>Business Details<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Business name:<\/b> Chli Eirini<\/li>\n<li aria-level=\"1\"><b>VAT No. (Tax ID):<\/b> 159632719<\/li>\n<li aria-level=\"1\"><b>Address:<\/b> 14 Bampi Anninou St., Thessaloniki 546 46<\/li>\n<li aria-level=\"1\"><b>Phone:<\/b> 6955238971<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>\ud83d\udd19 RIGHT OF WITHDRAWAL (14 DAYS)<\/b><\/h2>\n<p>In accordance with <b>article 3 of Law 2251\/1994<\/b> and <b>Directive 2011\/83\/EU<\/b>, you have the right to withdraw from the contract without giving any reason within <b>14 calendar days<\/b>.<\/p>\n<h3><b>\ud83d\udcc5 Calculation of the deadline<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Start of the period:<\/b> From the date on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods<\/li>\n<li aria-level=\"1\"><b>Notice of withdrawal:<\/b> Within 14 days of receipt<\/li>\n<li aria-level=\"1\"><b>Return of products:<\/b> Within 14 days of the notice of withdrawal<\/li>\n<\/ul>\n<h3><b>\u26a0\ufe0f Extension of the deadline<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Incomplete information:<\/b> If we did not properly inform you of the right of withdrawal, the withdrawal period is extended by <b>12 months from the end of the original period<\/b><\/li>\n<li aria-level=\"1\"><b>Standard form:<\/b> You may use the model withdrawal form or send any other unequivocal statement<\/li>\n<\/ul>\n<h3><b>\u2705 Return conditions<\/b><\/h3>\n<ul>\n<li aria-level=\"1\">The product must be in its original condition<\/li>\n<li aria-level=\"1\">It must not have been used beyond the inspection you would carry out in a physical store<\/li>\n<li aria-level=\"1\">It must be accompanied by all original items (packaging, instructions, accessories)<\/li>\n<li aria-level=\"1\">It must include proof of purchase (receipt\/invoice)<\/li>\n<\/ul>\n<h2><b>\u26a0\ufe0f EXCEPTIONS TO THE RIGHT OF WITHDRAWAL<\/b><\/h2>\n<p>In accordance with <b>article 3 para. 3 of Law 2251\/1994<\/b>, the right of withdrawal does not apply to:<\/p>\n<h3><b>\ud83c\udfa8 Customised products<\/b><\/h3>\n<ul>\n<li aria-level=\"1\">Products made to the consumer\u2019s specifications<\/li>\n<li aria-level=\"1\">Personalised products<\/li>\n<li aria-level=\"1\">Made-to-order products<\/li>\n<\/ul>\n<h3><b>\ud83c\udf81 Other exceptions<\/b><\/h3>\n<ul>\n<li aria-level=\"1\">Gift vouchers or gift cards<\/li>\n<li aria-level=\"1\">Magazines, newspapers or periodicals (except subscriptions)<\/li>\n<\/ul>\n<p><b>\ud83d\udce2 Important:<\/b> Products on offer or at a discount are <b>NOT<\/b> excluded from the right of withdrawal, unless they fall into one of the above categories.<\/p>\n<h2><b>\ud83d\udccb RETURN PROCEDURE<\/b><\/h2>\n<h3><b>1\ufe0f\u20e3 Notice of withdrawal<\/b><\/h3>\n<p>Call <b>6955238971 <\/b>including:<\/p>\n<ul>\n<li aria-level=\"1\">Order number<\/li>\n<li aria-level=\"1\">Order date<\/li>\n<li aria-level=\"1\">Products you wish to return<\/li>\n<li aria-level=\"1\">Reason for return (optional)<\/li>\n<li aria-level=\"1\">Photos of the product in case of a defect<\/li>\n<\/ul>\n<h3><b>\ud83d\udcc42\ufe0f\u20e3 Packaging and shipping<\/b><\/h3>\n<p>Pack the product securely and send it to the following address:<\/p>\n<p><b>Chli Eirini<\/b><\/p>\n<p>14 Bampi Anninou St.<\/p>\n<p>Postal code: 54646, Thessaloniki<\/p>\n<p>Greece<\/p>\n<p><i>Note: \u201cReturn of order #[NUMBER]\u201d<\/i><\/p>\n<h3><b>3\ufe0f\u20e3 Shipping costs<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Standard return:<\/b> Costs are borne by the consumer<\/li>\n<li aria-level=\"1\"><b>Defective product:<\/b> Costs are borne by us<\/li>\n<li aria-level=\"1\"><b>Wrong product:<\/b> Costs are borne by us<\/li>\n<li aria-level=\"1\"><b>Tip:<\/b> Use insured shipping for valuable products<\/li>\n<\/ul>\n<h2><b>\ud83d\udcb0 REFUNDS<\/b><\/h2>\n<h3><b>\u23f0 Timeline<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Within 14 days:<\/b> Of the day we receive your notice of withdrawal<\/li>\n<li aria-level=\"1\"><b>Condition:<\/b> We may withhold the refund until we have received the products back<\/li>\n<li aria-level=\"1\"><b>Method:<\/b> The same payment method you originally used<\/li>\n<\/ul>\n<h3><b>\ud83d\udd0d Product inspection<\/b><\/h3>\n<p>Before issuing a refund, we will inspect the product for:<\/p>\n<ul>\n<li aria-level=\"1\">Completeness (all original items)<\/li>\n<li aria-level=\"1\">Condition (wear beyond simple inspection)<\/li>\n<li aria-level=\"1\">Authenticity (that it is the product you purchased)<\/li>\n<\/ul>\n<h3><b>\ud83d\udcc9 Diminished value of the product<\/b><\/h3>\n<p>In accordance with <b>article 3 para. 4 of Law 2251\/1994<\/b>:<\/p>\n<ul>\n<li aria-level=\"1\">You are only liable for any diminished value resulting from handling beyond what is necessary to inspect the product<\/li>\n<li aria-level=\"1\">The inspection should be similar to the one you would carry out in a physical store<\/li>\n<li aria-level=\"1\">You will not be charged for damage caused by a product defect<\/li>\n<\/ul>\n<h2><b>\ud83d\udd04 PRODUCT EXCHANGES<\/b><\/h2>\n<h3><b>\u2705 When exchanges are made<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Defective products:<\/b> Exchange for the same or an equivalent product<\/li>\n<li aria-level=\"1\"><b>Wrong shipment:<\/b> Exchange for the correct product<\/li>\n<li aria-level=\"1\"><b>Consumer\u2019s choice:<\/b> Within 14 days and subject to availability<\/li>\n<\/ul>\n<h3><b>\ud83d\udd04 Procedure<\/b><\/h3>\n<ol>\n<li aria-level=\"1\">Contact: <b>6955238971<\/b><\/li>\n<li aria-level=\"1\">Send the product for inspection<\/li>\n<li aria-level=\"1\">Confirmation of availability of the new product<\/li>\n<li aria-level=\"1\">Dispatch of the new product<\/li>\n<\/ol>\n<h2><b>\ud83d\udee0\ufe0f DEFECTIVE PRODUCTS<\/b><\/h2>\n<h3><b>\ud83d\udee1\ufe0f Legal guarantee<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Duration:<\/b> 2 years from delivery for all products<\/li>\n<li aria-level=\"1\"><b>Basis:<\/b> Law 2251\/1994, Directive 1999\/44\/EC<\/li>\n<li aria-level=\"1\"><b>Coverage:<\/b> Defects that existed at the time of delivery<\/li>\n<\/ul>\n<h3><b>\u2699\ufe0f Remedies for defects<\/b><\/h3>\n<p>In order of priority:<\/p>\n<ol>\n<li aria-level=\"1\"><b>Repair:<\/b> Free repair of the product<\/li>\n<li aria-level=\"1\"><b>Replacement:<\/b> With a new product of the same specifications<\/li>\n<li aria-level=\"1\"><b>Price reduction:<\/b> Depending on the defect<\/li>\n<li aria-level=\"1\"><b>Refund:<\/b> If the above are not possible<\/li>\n<\/ol>\n<h3><b>\ud83d\udcde Procedure for defects<\/b><\/h3>\n<ol>\n<li aria-level=\"1\">Immediate notification: <b>6955238971<\/b><\/li>\n<li aria-level=\"1\">Description of the problem with photos<\/li>\n<li aria-level=\"1\">Shipment for inspection (at no cost to you)<\/li>\n<li aria-level=\"1\">Repair or replacement within a reasonable time<\/li>\n<\/ol>\n<h2><b>\ud83c\udf81 GIFTS<\/b><\/h2>\n<h3><b>\ud83c\udfaf If the product was purchased as a gift<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Right of withdrawal:<\/b> Belongs to the gift recipient<\/li>\n<li aria-level=\"1\"><b>Refund:<\/b> To the original purchaser or as store credit to the recipient<\/li>\n<li aria-level=\"1\"><b>Notification:<\/b> The purchaser is notified of the return<\/li>\n<li aria-level=\"1\"><b>Optional choice:<\/b> Issue of a voucher for a new purchase<\/li>\n<\/ul>\n<h2><b>\u23f3 REFUND DELAYS<\/b><\/h2>\n<p>If you have not received your refund:<\/p>\n<h3><b>\ud83d\udd0d Steps to check<\/b><\/h3>\n<ol>\n<li aria-level=\"1\"><b>Check your bank account:<\/b> Refunds may take 3-5 business days<\/li>\n<li aria-level=\"1\"><b>Contact your bank:<\/b> Regarding the processing time for refunds<\/li>\n<li aria-level=\"1\"><b>Check your email:<\/b> For confirmation that your refund has been processed<\/li>\n<li aria-level=\"1\"><b>Contact us: 6955238971 <\/b>with your order number<\/li>\n<\/ol>\n<h2><b>\ud83d\udcde CONTACT<\/b><\/h2>\n<p>For any questions regarding returns and exchanges:<\/p>\n<p><b>\ud83d\udcde Phone numbers:<\/b> 6955238971<\/p>\n<p><b>\ud83c\udfe2 Address:<\/b> 14 Bampi Anninou St.<\/p>\n<p><b>\ud83c\udf10 Website: <a href=\"https:\/\/www.plymood.gr\">https:\/\/www.plymood.gr<\/a><\/b><\/p>\n<p><b>\u23f0 Customer service hours: -<\/b><\/p>\n<h2><b>\u2696\ufe0f LEGAL FRAMEWORK<\/b><\/h2>\n<p>This policy complies with:<\/p>\n<ul>\n<li aria-level=\"1\"><b>Law 2251\/1994<\/b> on Consumer Protection (articles 3, 4, 5)<\/li>\n<li aria-level=\"1\"><b>Directive 2011\/83\/EU<\/b> on consumer rights<\/li>\n<li aria-level=\"1\"><b>Directive 1999\/44\/EC<\/b> on the sale of consumer goods<\/li>\n<li aria-level=\"1\"><b>Presidential Decree 131\/2003<\/b> \u2013 E-Commerce Code<\/li>\n<li aria-level=\"1\"><b>Regulation (EC) 593\/2008<\/b> on the applicable law<\/li>\n<\/ul>\n<h3><b>\ud83c\udfdb\ufe0f Dispute resolution<\/b><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Out-of-court resolution:<\/b> Through the General Secretariat for Commerce and Consumer Protection<\/li>\n<li aria-level=\"1\"><b>Competent courts:<\/b> The courts of Veria, Greece<\/li>\n<li aria-level=\"1\"><b>Governing law:<\/b> Greek law<\/li>\n<\/ul>\n<p><b>\ud83d\udcdd Note:<\/b> In the event of any discrepancy between this policy and applicable law, the law shall prevail. Where there is any doubt, all provisions shall be interpreted in favour of the consumer.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19291","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/pages\/19291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/comments?post=19291"}],"version-history":[{"count":3,"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/pages\/19291\/revisions"}],"predecessor-version":[{"id":19311,"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/pages\/19291\/revisions\/19311"}],"wp:attachment":[{"href":"https:\/\/www.plymood.gr\/en\/wp-json\/wp\/v2\/media?parent=19291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}