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WITHDRAWAL, RETURNS & EXCHANGES POLICY

General Information

The online store plymood.gr is operated by Chli Eirini and strictly complies with Greek and European consumer protection legislation.

Business Details

  • Business name: Chli Eirini
  • VAT No. (Tax ID): 159632719
  • Address: 14 Bampi Anninou St., Thessaloniki 546 46
  • Phone: 6955238971

 

🔙 RIGHT OF WITHDRAWAL (14 DAYS)

In accordance with article 3 of Law 2251/1994 and Directive 2011/83/EU, you have the right to withdraw from the contract without giving any reason within 14 calendar days.

📅 Calculation of the deadline

  • Start of the period: From the date on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods
  • Notice of withdrawal: Within 14 days of receipt
  • Return of products: Within 14 days of the notice of withdrawal

⚠️ Extension of the deadline

  • Incomplete information: If we did not properly inform you of the right of withdrawal, the withdrawal period is extended by 12 months from the end of the original period
  • Standard form: You may use the model withdrawal form or send any other unequivocal statement

✅ Return conditions

  • The product must be in its original condition
  • It must not have been used beyond the inspection you would carry out in a physical store
  • It must be accompanied by all original items (packaging, instructions, accessories)
  • It must include proof of purchase (receipt/invoice)

⚠️ EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with article 3 para. 3 of Law 2251/1994, the right of withdrawal does not apply to:

🎨 Customised products

  • Products made to the consumer’s specifications
  • Personalised products
  • Made-to-order products

🎁 Other exceptions

  • Gift vouchers or gift cards
  • Magazines, newspapers or periodicals (except subscriptions)

📢 Important: Products on offer or at a discount are NOT excluded from the right of withdrawal, unless they fall into one of the above categories.

📋 RETURN PROCEDURE

1️⃣ Notice of withdrawal

Call 6955238971 including:

  • Order number
  • Order date
  • Products you wish to return
  • Reason for return (optional)
  • Photos of the product in case of a defect

📄2️⃣ Packaging and shipping

Pack the product securely and send it to the following address:

Chli Eirini

14 Bampi Anninou St.

Postal code: 54646, Thessaloniki

Greece

Note: “Return of order #[NUMBER]”

3️⃣ Shipping costs

  • Standard return: Costs are borne by the consumer
  • Defective product: Costs are borne by us
  • Wrong product: Costs are borne by us
  • Tip: Use insured shipping for valuable products

💰 REFUNDS

⏰ Timeline

  • Within 14 days: Of the day we receive your notice of withdrawal
  • Condition: We may withhold the refund until we have received the products back
  • Method: The same payment method you originally used

🔍 Product inspection

Before issuing a refund, we will inspect the product for:

  • Completeness (all original items)
  • Condition (wear beyond simple inspection)
  • Authenticity (that it is the product you purchased)

📉 Diminished value of the product

In accordance with article 3 para. 4 of Law 2251/1994:

  • You are only liable for any diminished value resulting from handling beyond what is necessary to inspect the product
  • The inspection should be similar to the one you would carry out in a physical store
  • You will not be charged for damage caused by a product defect

🔄 PRODUCT EXCHANGES

✅ When exchanges are made

  • Defective products: Exchange for the same or an equivalent product
  • Wrong shipment: Exchange for the correct product
  • Consumer’s choice: Within 14 days and subject to availability

🔄 Procedure

  1. Contact: 6955238971
  2. Send the product for inspection
  3. Confirmation of availability of the new product
  4. Dispatch of the new product

🛠️ DEFECTIVE PRODUCTS

🛡️ Legal guarantee

  • Duration: 2 years from delivery for all products
  • Basis: Law 2251/1994, Directive 1999/44/EC
  • Coverage: Defects that existed at the time of delivery

⚙️ Remedies for defects

In order of priority:

  1. Repair: Free repair of the product
  2. Replacement: With a new product of the same specifications
  3. Price reduction: Depending on the defect
  4. Refund: If the above are not possible

📞 Procedure for defects

  1. Immediate notification: 6955238971
  2. Description of the problem with photos
  3. Shipment for inspection (at no cost to you)
  4. Repair or replacement within a reasonable time

🎁 GIFTS

🎯 If the product was purchased as a gift

  • Right of withdrawal: Belongs to the gift recipient
  • Refund: To the original purchaser or as store credit to the recipient
  • Notification: The purchaser is notified of the return
  • Optional choice: Issue of a voucher for a new purchase

⏳ REFUND DELAYS

If you have not received your refund:

🔍 Steps to check

  1. Check your bank account: Refunds may take 3-5 business days
  2. Contact your bank: Regarding the processing time for refunds
  3. Check your email: For confirmation that your refund has been processed
  4. Contact us: 6955238971 with your order number

📞 CONTACT

For any questions regarding returns and exchanges:

📞 Phone numbers: 6955238971

🏢 Address: 14 Bampi Anninou St.

🌐 Website: https://www.plymood.gr

⏰ Customer service hours: -

⚖️ LEGAL FRAMEWORK

This policy complies with:

  • Law 2251/1994 on Consumer Protection (articles 3, 4, 5)
  • Directive 2011/83/EU on consumer rights
  • Directive 1999/44/EC on the sale of consumer goods
  • Presidential Decree 131/2003 – E-Commerce Code
  • Regulation (EC) 593/2008 on the applicable law

🏛️ Dispute resolution

  • Out-of-court resolution: Through the General Secretariat for Commerce and Consumer Protection
  • Competent courts: The courts of Veria, Greece
  • Governing law: Greek law

📝 Note: In the event of any discrepancy between this policy and applicable law, the law shall prevail. Where there is any doubt, all provisions shall be interpreted in favour of the consumer.